Personal Effectiveness In Business


This course is designed for professionals who want to create effective relationships with people at all levels by being able to choose and use the most productive approach and behaviour to get the results you want. Ensure that you can get your message across in a way that gets heard, understood, accepted and acted upon. This course will analyse your current effectiveness in terms of time and priority management. It will help you the identify appropriate techniques for assertive communication.

This is a highly interactive course which combines facilitator presentation with hands-on exercises and group discussions.
There are no pre-requisites for attending this course, other than a willingness to participate in discussions and exercises.

The course content will include the items listed below.

  • Understanding the difference between being efficient and being effective.
  • Planning & Prioritising your workday.
  • Setting realistic goals for ourselves.
  • Identifying and Analysing where our time is going.
  • Methods for setting priorities and achieving them.
  • Tips for ensuring we get things done in a timely manner.
  • Understanding and dealing with procrastination.
  • Learn how to say No more often.
  • Dealing with a crisis situation and how and when to escalate an issue.
  • Top tips for email and outlook.
  • Write reports which have impact.
  • Learn the correct way of both answering and making business phone calls.
  • Organise and manage meetings in an effective manner.
  • Make the proper decisions and learn the skills of gaining consensus.